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When: 15 Apr 2010 12:00 pm

Presenting: Ken Wendle, ITSM Industry Advocate at itSMF

What is the true value proposition behind what is known as "ITIL V3"?

Forward thinking companies are finding that it's more than just the "Service Lifecycle"!

This insightful and entertaining presentation explores three core ideas:
• Putting IT Service Management in proper context
• The need for "IT/IT" alignment
• A focus on the IT Service as a source of innovation

This insightful, motivating and entertaining presentation explains why it's time for IT to step up to the challenge, and helps answer the questions "why ITIL V3" and "why now?" and suggests that, just maybe, the "I" in ITSM should stand for "Innovation".

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