When: May 19 2010 12:00 pm
Presenting: Tulio Quinones, Core Media Technologies & Chuck Darst, HP
The reality is-change is complex. In additional to challenges of change in a distributed CAB environment, CMT faced pressures of speed and risk - to be more responsive to business needs and more consistent on risk and impact analysis.
Hear Tuilo Quinones, Manager of Enterprise Service Management, share detail on their approach to create repeatable and consistent change management and the benefits achieved including:
• Building efficiency around the IT change process
• Leveraging the service catalog for repeatable change requests
• Managing non-standard changes
• Simplifying the change workflow process to manage risk