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A first-call resolution rate is only a partial indicator of overall performance of the IT Helpdesk. Yet, most IT organisations just look at basic Level 1 metrics, leaving out critical pieces of the story and grossly underselling the IT organisation's business value.

IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress.

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The general compliance deadline for 201 CMR 17 was initially set for January 1, 2009, but it has been pushed to January 1, 2010 in response to concerns3 from a variety of businesses large and small, industry organizations and other affected organizations.

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The North American Electric Reliability Corporation(NERC) is a non-profit corporation chartered to ensure that the bulk electric system in North America is reliable, adequate and secure.

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Taxes are certainly not fun, but there is something worse: an audit. Combine the two in a risk and compliance scenario and you have the onerous "audit tax," a figurative term used to describe the expenses a company incurs when deploying resources and manpower to satisfy the burgeoning set of internal and external compliance and audit mandates.

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For all organizations with current or planned initiatives in the area of IT governance, risk management, and compliance (IT GRC), this report describes the policy, planning, process, and organizational elements of successful implementations.

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Published: August 2009 - Governance, risk management, and corporate compliance (GRC) is a business journey, not a destination. The business world is dynamic: Organizations are constantly reacting to an evolving risk and compliance landscape of pressure and control. Organizations tackle GRC as an integrated business collaboration and architecture to drive toward:

The usual cure for exploding file volumes is to add more general purpose file servers. That strategy eventually leads to server sprawl, which brings with it more management complexity, stranded disk capacity, wildly differing storage utilization rates and slower file access.

Enterprise storage managers sometimes encounter misconceptions about the storage grid, which is a flexible new approach to enterprise storage.

If you thought an increasingly paperless business world and tougher data retention policies were causing a data explosion, you were right - partly right. Today, another trend is causing storage to multiply at shocking rates:

There's an old management axiom: You can't manage what you don't measure. Yet many organizations do a very poor job (or no job at all) of measuring the business value of their IT investments.

Small and Mid-market customers struggle to meet ever mounting e-mail archiving requirements and associated compliance demands - often with a limited I/T staff and within strict budgetary guidelines.

With data breaches widespread, no organization can afford to be complacent, as most data losses are avoidable.
Download this white paper today to discover valuable information regarding:

The essential notion of Role-Based Access Control (RBAC) for IT security administration is establishing permissions based on the functional roles within the enterprise, and then assigning users to a role or set of roles.

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