When: May 19 2010 2:00 pm

Presenting: Thomas Dosedel, BlueCross BlueShield & Mike O'Grady, HP

The Infrastructure and interdependencies between resources just keep getting more complex.

Join Thomas Dosedel, System Administrator, BlueCross BlueShield of Florida in discussion with Mike O'Grady, Principal System Engineer, HP, as they share their approach towards more reliable and consistent IT change management including:

• Improving visibility to impact analysis to respond faster and smarter
• Simplifying the change workflow process to better manage risk and conflict
• Centralizing control through a virtual Change Advisory Board (CAB)
• Retaining the knowledge when staff moves on


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