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Despite its site still being down two weeks after a ransomware attack, Travelex insists it "continues to make good progress with its technology recovery". Travelex services have been down since New Year's Eve. In a statement, the firm says it has restored some internal and order processing systems and is now moving onto customer-facing systems.

However, it has not said when normal service will be resumed, only promising that a "recovery roadmap" will be issued this week.

Travelex is also refusing to say whether it has, or will, pay the $6 million ransom being demanded by hackers from the group known as Sodinokibi or REvil, in exchange for stolen customer data.

In its statement, the company says that it is in ongoing communications with partners about the issue. Lloyds, Barclays and Royal Bank of Scotland are among those who are continuing to see their travel money services hit by a lack of notes.

Tony D’Souza, CEO, Travelex, says: “We are now at the point where we are able to start restoring functionality in our partner and customer services, and will be giving our partners additional detail on what that will look like during the course of this week."

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