Ten Priorities for Enabling Secure Access to Enterprise IT Services
Enterprise productivity, profitability, and success in meeting business objectives are dependent on the ability of workforces to access and utilize the applications, data, email, and other IT services necessary to complete job tasks. However, increased pressure to enable workforce mobility and the distribution of IT services across a variety of public and private hosting environments have challenged organizations to grant secure and reliable access to those resources.
DXC Technology Corporate Overview
DXC Technology is the world’s leading independent, end-to-end IT services company. We guide clients on their digital transformation journeys, multiply their capabilities, and help them harness the power of innovation to thrive on change.
Get the EMA Paper on Workload Automation
This paper, from industry analyst firm Enterprise Management Associates, explores how workload automation can help IT reduce outages, consolidate vendors, improve integration, and cut costs. Learn more. Download the white paper, "IT Automation: Going Beyond the Obvious to Find Real Cost Savings."
BMC Service Automation: The next step in the evolution of Business Service Management
As you know, automation is a critical component in achieving long-term IT savings. We've compiled a few resources to give you an overview of the benefits of service automation and the technology behind our comprehensive solution.
16 Metrics for IT Service & Support
A first-call resolution rate is only a partial indicator of overall performance of the IT Helpdesk. Yet, most IT organisations just look at basic Level 1 metrics, leaving out critical pieces of the story and grossly underselling the IT organisation's business value.
Seven Ways ITIL Can Help You in an Economic Downturn
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress.
Forrester: Measuring The Business Value of IT.
There's an old management axiom: You can't manage what you don't measure. Yet many organizations do a very poor job (or no job at all) of measuring the business value of their IT investments.
ITIL in Tough Economic Times
Are you looking for new inspiration to move forward with ITIL in these tough economic times? Join us as we talk with Erin Casteel, Solutions Architect with BMC Software and draw on Erin's wealth of experience as an ITIL consultant for tips on leading change in the organization.
2009 Top 10 IT Service Management (ITSM) Vendor Report - Independent Research
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff.
Practical and Flexible IT Service Management for the Real World
Discover the unparalleled flexibility of Numara FootPrints 9 for the service desk, as well as the unique process automation capabilities for the service desk and beyond IT. You'll also learn about the fast-to-implement ITIL® service lifecycle workflow automation capabilities in Numara FootPrints 9.
IT Service Management Metrics That Matter
Learn how your IT organization measures up against the best performing IT organizations and what you can do to improve efficiency, sustain compliance and security, increase system availability, and reduce the frequency of outages.
A Comprehensive Approach to Practicing ITIL Change Management.
Read "A Comprehensive Approach to Practicing ITIL Change Management," a compelling white paper from Enterprise Management Associates, to learn best practices for integrating your batch process automation and change management solutions.
