Run IT as a Service Business!
When: Jun 11 2010 10:00 am
Presenting: Martin Palmgren, IT Strategy & Transformation Executive of .COMMUNICATE.
Martin Palmgren is a senior consultant of Swedish origins and the IT Strategy & Transformation Executive of .COMMUNICATE. Engage live with Martin as he presents "Run IT as a Service Business".
Deciphering Service Portfolio Management
When: Jun 10 2010 4:00 pm
Presenting: Ian Clayton, Principal, Service Management
Join Ian Clayton as he deciphers the myths and uncovers the truths of Service Portfolio Management
ITSM Implementations - Patterns, Trends and Lessons
When: Jun 10 2010 12:00 pm
Presenting: Dhiraj Gupta, Professional in Service Management
In this presentation, Dhiraj presents a thorough analysis of current patterns and emerging trends in ITSM Implementations. Specifically, Dhiraj discusses the reasons ITSM implementations are initiated, where ITSM lives within the IT organizations, the structure of the team delivering the project and various models for implementation.
What Your Application Monitoring Tools Aren’t Telling You
When: Jun 10 2010 9:00 am
Presenting: Linh Ho, Director of Product Marketing, OpTier
With many traditional monitoring and management tool solutions on the market today, IT professionals are left holding the bag on how to piece together the solutions to deliver the data they need. And now new technologies are changing the way you manage IT and what you should expect from IT management solutions.
How May I Support You?
When: Jun 10 2010 4:00 am
Presenting: Howard Kendall, SDI Europe; Don Page, Marval Group, Louise McDonald, Swinton Group
Getting the right people, creating the culture where you are keeping them motivated, business relevant, informed, continually improving and cost effective, is only truly viable with the development of service based skills and understanding across IT Services.
Overcoming Resistance in Implementing ITSM based on ITIL
When: 16 Apr 2010 5:00 am
Presenting: Seyi Okanlawon
In order for ITIL adoption to be successful, the cooperation and commitment of the stakeholders (i.e. management, users and service providers) is required.
Outside-In Thinking - Ensuring a Customer Relevant Approach
When: 15 Apr 2010 3:00 pm
Presenting: Ian Clayton, Principal, Service Management 101
The next generation of service management initiatives carries the ‘B' prefix - and like the ‘IT' prefixed initiatives that preceded them, they will likely fail the customer. Why?
It's Time for IT Management Software 2.0
When: 15 Apr 2010 2:00 pm
Presenting: Evelyn Hubbert, Senior Analyst, Forrester
IT is still struggling with growing pains, meaning that the current economic conditions present a catalyst for change and an opportunity to mature.
“I” is for “Innovation”: The new ITSM value Proposition
When: 15 Apr 2010 12:00 pm
Presenting: Ken Wendle, ITSM Industry Advocate at itSMF
What is the true value proposition behind what is known as "ITIL V3"?
Applying ITIL Best Practice to Business Services
When: 15 Apr 2010 10:00 am
Presenting: Lynda Cooper, Managing Consultant, Service 2000 Limited
ITIL and ISO20000 are extensively used in the IT environment. But the future points towards a more business focused world. There have been frequent challenges to extend ITIL and ISO20000 into business processes but these have been resisted up to now as being too difficult. Now is the time to consider this next step.
Roundtable: Maximize your Business' Return from the Service Desk
When: 15 Apr 2010 8:00 am
Presenting: Howard Kendall, Founding Director, SDI Europe
Howard Kendall is hosting this Rountable discussion
Mapping ITIL v3 to the Management Imperatives
4 Dec 2009 1:00 pm Presenting Kenneth Gonzalez, Vice President, Service Management Society, Inc.
It wasn't that long ago that any given pet project, however vague or suspect the value proposition may be, had a fighting chance of being approved.
Social ITIL®: How Social Media Concepts Are Revolutionizing ITSM
3 Dec 2009 6:00 pm Presenting Dr Hank Marquis, PhD FBCS CITP, BSM Practice Leader, Global Knowledge
In this presentation Hank Marquis will explain service quality from the point of view of consumers
ITIL V3 Financial Management
3 Dec 2009 5:00 pm Presenting Cassius Downs, Partner: Network Edge LLC, Board Member itSMF
Part of providing IT Services and business alignment is the ability to budget for, account for and change for the services rendered to the business.
Seven Ways ITIL Can Help You in an Economic Downturn
3 Dec 2009 4:00 pm Presenting Anthony Orr, Best Practices Director, Educational Services at BMC
Business needs to be more competitive today and better poised for growth when the economy begins to rebound.
Without commitment ITIL Will Fail! How to Avoid ITIL Pitfalls
3 Dec 2009 3:00 pm Presenting Bruce Levin & Rae Garrett, FrontRange Solutions
Whether you call it ITIL or IT Best Practices, this process is meant to improve IT operational performance.
Integrated Release Mgmt - Maximize IT's Biz Value in Lean Times
3 Dec 2009 2:00 pm Presenting Swen Conrad, Marketing Director, IT Optimization and Governance, SAP
Integrated Release Mgmt - Maximize IT's Biz Value in Lean Times
Moving ITSM from Process Driven to Service Driven
3 Dec 2009 1:00 pm Presenting Robert Sterbens, Sr. Director of Product Marketing, Service Mgmt, CA Inc.
Despite best laid plans, IT often struggles to allocate resources and budget where the business most needs them.
Case Study: Transitioning to ITIL V3 – focus on change management
3 Dec 2009 12:00 pm Presenting Jeffrey Cunningham, GPO, Change Management, Thompson Reuters
A case study presentation by Thompson Reuters describing the transition from ITIL v2 to ITIL v3.
ITIL Doesn't Matter
3 Dec 2009 11:00 am Presenting Aidan Lawes, Service Management Evangelist & former CEO of itSMF
Aidan in one of the world's leading independent authorities on IT Service Management.
Should I implement ITIL v3? Or is v2 or v4 the right approach?
3 Dec 2009 10:00 am Presenting Alim Ozcan, Best Practice Consulting & Nas Ozcan, ITIL Consultant
Should I implement ITIL v3? Or is v2 or v4 the right approach?
Cutting the Fat from IT
3 Dec 2009 9:00 am Presenting Mark Robinson, Director, Digital Fuel
Cutting the Fat from IT,
Continual Service Improvement, monitoring ITIL V3
3 Dec 2009 8:00 am Presenting Glen Allen, Quinn Direct Insurance, IT Networks and Telecoms Manager
Taking in the finance sector, building, developing and delivering the ITIL framework
Service Catalogue: Theory into Practice and Success
3 Dec 2009 6:00 am Presenting Keith Spiers, Nottinghamshire County Council, Service Delivery Manager
Keith has a wealth of service management experience including 12 years in IT and ITIL maagers expert qualifications.
