When: Jun 10 2010 4:00 pm

Presenting: Ian Clayton, Principal, Service Management

Join Ian Clayton as he deciphers the myths and uncovers the truths of Service Portfolio Management

When: 16 Apr 2010 5:00 am

Presenting: Seyi Okanlawon

In order for ITIL adoption to be successful, the cooperation and commitment of the stakeholders (i.e. management, users and service providers) is required.

When: 15 Apr 2010 10:00 am

Presenting: Lynda Cooper, Managing Consultant, Service 2000 Limited

ITIL and ISO20000 are extensively used in the IT environment. But the future points towards a more business focused world. There have been frequent challenges to extend ITIL and ISO20000 into business processes but these have been resisted up to now as being too difficult. Now is the time to consider this next step.

When: Jun 10 2010 12:00 pm

Presenting: Dhiraj Gupta, Professional in Service Management

In this presentation, Dhiraj presents a thorough analysis of current patterns and emerging trends in ITSM Implementations. Specifically, Dhiraj discusses the reasons ITSM implementations are initiated, where ITSM lives within the IT organizations, the structure of the team delivering the project and various models for implementation.

When: 15 Apr 2010 3:00 pm

Presenting: Ian Clayton, Principal, Service Management 101

The next generation of service management initiatives carries the ‘B' prefix - and like the ‘IT' prefixed initiatives that preceded them, they will likely fail the customer. Why?

When: 15 Apr 2010 8:00 am

Presenting: Howard Kendall, Founding Director, SDI Europe

Howard Kendall is hosting this Rountable discussion

When: Jun 10 2010 9:00 am

Presenting: Linh Ho, Director of Product Marketing, OpTier

With many traditional monitoring and management tool solutions on the market today, IT professionals are left holding the bag on how to piece together the solutions to deliver the data they need. And now new technologies are changing the way you manage IT and what you should expect from IT management solutions.

When: 15 Apr 2010 2:00 pm

Presenting: Evelyn Hubbert, Senior Analyst, Forrester

IT is still struggling with growing pains, meaning that the current economic conditions present a catalyst for change and an opportunity to mature.

4 Dec 2009 1:00 pm Presenting Kenneth Gonzalez, Vice President, Service Management Society, Inc.

It wasn't that long ago that any given pet project, however vague or suspect the value proposition may be, had a fighting chance of being approved.

When: Jun 10 2010 4:00 am

Presenting: Howard Kendall, SDI Europe; Don Page, Marval Group, Louise McDonald, Swinton Group

Getting the right people, creating the culture where you are keeping them motivated, business relevant, informed, continually improving and cost effective, is only truly viable with the development of service based skills and understanding across IT Services.

When: 15 Apr 2010 12:00 pm

Presenting: Ken Wendle, ITSM Industry Advocate at itSMF

What is the true value proposition behind what is known as "ITIL V3"?

3 Dec 2009 6:00 pm Presenting Dr Hank Marquis, PhD FBCS CITP, BSM Practice Leader, Global Knowledge

In this presentation Hank Marquis will explain service quality from the point of view of consumers