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3 Dec 2009 6:00 pm Presenting Dr Hank Marquis, PhD FBCS CITP, BSM Practice Leader, Global Knowledge

In this presentation Hank Marquis will explain service quality from the point of view of consumers

finman

3 Dec 2009 5:00 pm Presenting Cassius Downs, Partner: Network Edge LLC, Board Member itSMF

Part of providing IT Services and business alignment is the ability to budget for, account for and change for the services rendered to the business.

sevenways

3 Dec 2009 4:00 pm Presenting Anthony Orr, Best Practices Director, Educational Services at BMC

Business needs to be more competitive today and better poised for growth when the economy begins to rebound.

without

3 Dec 2009 3:00 pm Presenting Bruce Levin & Rae Garrett, FrontRange Solutions

Whether you call it ITIL or IT Best Practices, this process is meant to improve IT operational performance.

integratedrelease

3 Dec 2009 2:00 pm Presenting Swen Conrad, Marketing Director, IT Optimization and Governance, SAP

Integrated Release Mgmt - Maximize IT's Biz Value in Lean Times

movingitsm

3 Dec 2009 1:00 pm Presenting Robert Sterbens, Sr. Director of Product Marketing, Service Mgmt, CA Inc.

Despite best laid plans, IT often struggles to allocate resources and budget where the business most needs them.

casestudy

3 Dec 2009 12:00 pm Presenting Jeffrey Cunningham, GPO, Change Management, Thompson Reuters

A case study presentation by Thompson Reuters describing the transition from ITIL v2 to ITIL v3.

itildoesnt

3 Dec 2009 11:00 am Presenting Aidan Lawes, Service Management Evangelist & former CEO of itSMF

Aidan in one of the world's leading independent authorities on IT Service Management.

shouldi

3 Dec 2009 10:00 am Presenting Alim Ozcan, Best Practice Consulting & Nas Ozcan, ITIL Consultant

Should I implement ITIL v3? Or is v2 or v4 the right approach?

cuttingthefat

3 Dec 2009 9:00 am Presenting Mark Robinson, Director, Digital Fuel

Cutting the Fat from IT,

continual

3 Dec 2009 8:00 am Presenting Glen Allen, Quinn Direct Insurance, IT Networks and Telecoms Manager

Taking in the finance sector, building, developing and delivering the ITIL framework

servicecat

3 Dec 2009 6:00 am Presenting Keith Spiers, Nottinghamshire County Council, Service Delivery Manager

Keith has a wealth of service management experience including 12 years in IT and ITIL maagers expert qualifications.

smlifecycle

3 Dec 2009 5:00 am Presenting Bob Frelinger, Sun Microsystems, IT Program Manager

ITIL v3 Introduces the idea of a service-driven lifecycle approach to IT Service Management.

helpor

3 Dec 2009 4:00 am Presenting Howard Kendall, Founder, Service Desk Institute

ITIL v3 has been controversial and in many people's view not as good as v2. However it advocates integrating IT with the busines which gives the service desk a new lease of life as it sits as the link between the two.

systemsov

12 Jan 2010 4:00 am Presenting Maria Papadaki, University of Plymouth, Lecturer in Network Security

Intrusion Prevention Systems

12 Jan 2010 6:00 am Presenting Siraj Ahmed Shaikh, Coventry University, Senior Lecturer

Intrusion Detection: Scalability Challenges

reducingfp

12 Jan 2010 10:00 am Presenting Sokratis Katsikas, University of Piraeus, Professor of Digital Systems

A common problem of almost all categories of IDSs is the huge number of alerts they produce and the high percentage of false ones.

insandouts

12 Jan 2010 11:00 am Presenting Heather Axworthy; University of Massachussets,Lead Security Specialist

Introduce Intrusion Prevention, how it works, and best practices for deployment.

continual

14 Jan 2010 2:00 pm Presenting Carlos Casanova, Founder & President, K2 Solutions group, Inc.

Data Discrepancies are unavoidable and occur for a myriad of reasons.

bus

14 Jan 2010 6:00 pm Presenting Alex Pearson, Independent ITSM Consultant

Protecting the production environment from risk is an important function of Change Management, but when is this stifling business?

14 Jan 2010 10:00 am Presenting Mark Andrews, Delphi Corporation, Operations Director

IT supporting key business processes "allowing the dog to way the tail"

buildingthe

12 Jan 2010 2:00 pm Presenting Calem Sima, CTO ASC and Katherine Lam, SaaS Product Manager, HP

This presentation will cover:

howto

10 Dec 2009 1:00 pm Presenting Tom Lahiff, PricewaterhouseCooper, Director

How to Reduce Risks and Control the Costs of E-Discovery

therising

10 Dec 2009 12:00 pm Presenting Jeffrey Ritter, Esq.--CEO, Waters Edge

E-Discovery is creating enormous new forces upon limited corporate resources

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