Webinars:
ITIL Doesn't Matter
3 Dec 2009 11:00 am Presenting Aidan Lawes, Service Management Evangelist & former CEO of itSMF
Aidan in one of the world's leading independent authorities on IT Service Management.
Should I implement ITIL v3? Or is v2 or v4 the right approach?
3 Dec 2009 10:00 am Presenting Alim Ozcan, Best Practice Consulting & Nas Ozcan, ITIL Consultant
Should I implement ITIL v3? Or is v2 or v4 the right approach?
ITIL® Service Management Lifecycle Introduction
3 Dec 2009 5:00 am Presenting Bob Frelinger, Sun Microsystems, IT Program Manager
ITIL v3 Introduces the idea of a service-driven lifecycle approach to IT Service Management.
Reducing False Positives in IDS
12 Jan 2010 10:00 am Presenting Sokratis Katsikas, University of Piraeus, Professor of Digital Systems
A common problem of almost all categories of IDSs is the huge number of alerts they produce and the high percentage of false ones.
Cutting the Fat from IT
3 Dec 2009 9:00 am Presenting Mark Robinson, Director, Digital Fuel
Cutting the Fat from IT,
ITILv3- Help or Hindrance for Service Desks?
3 Dec 2009 4:00 am Presenting Howard Kendall, Founder, Service Desk Institute
ITIL v3 has been controversial and in many people's view not as good as v2. However it advocates integrating IT with the busines which gives the service desk a new lease of life as it sits as the link between the two.
The In’s and Out’s of Intrusion Prevention
12 Jan 2010 11:00 am Presenting Heather Axworthy; University of Massachussets,Lead Security Specialist
Introduce Intrusion Prevention, how it works, and best practices for deployment.
Continual Service Improvement, monitoring ITIL V3
3 Dec 2009 8:00 am Presenting Glen Allen, Quinn Direct Insurance, IT Networks and Telecoms Manager
Taking in the finance sector, building, developing and delivering the ITIL framework
Intrusion Prevention Systems Overview
12 Jan 2010 4:00 am Presenting Maria Papadaki, University of Plymouth, Lecturer in Network Security
Intrusion Prevention Systems
Continual Improvement: Data Discrepancies in your CMDB / CMS
14 Jan 2010 2:00 pm Presenting Carlos Casanova, Founder & President, K2 Solutions group, Inc.
Data Discrepancies are unavoidable and occur for a myriad of reasons.
Service Catalogue: Theory into Practice and Success
3 Dec 2009 6:00 am Presenting Keith Spiers, Nottinghamshire County Council, Service Delivery Manager
Keith has a wealth of service management experience including 12 years in IT and ITIL maagers expert qualifications.
Intrusion Detection: Scalability Challenges
12 Jan 2010 6:00 am Presenting Siraj Ahmed Shaikh, Coventry University, Senior Lecturer
Intrusion Detection: Scalability Challenges
Change Management: a Business Enabler, Not Just a Gatekeeper
14 Jan 2010 6:00 pm Presenting Alex Pearson, Independent ITSM Consultant
Protecting the production environment from risk is an important function of Change Management, but when is this stifling business?