3 Dec 2009 6:00 pm Presenting Dr Hank Marquis, PhD FBCS CITP, BSM Practice Leader, Global Knowledge
In this presentation Hank Marquis will explain service quality from the point of view of consumers
3 Dec 2009 5:00 pm Presenting Cassius Downs, Partner: Network Edge LLC, Board Member itSMF
Part of providing IT Services and business alignment is the ability to budget for, account for and change for the services rendered to the business.
3 Dec 2009 1:00 pm Presenting Robert Sterbens, Sr. Director of Product Marketing, Service Mgmt, CA Inc.
Despite best laid plans, IT often struggles to allocate resources and budget where the business most needs them.
3 Dec 2009 9:00 am Presenting Mark Robinson, Director, Digital Fuel
Cutting the Fat from IT,
3 Dec 2009 4:00 pm Presenting Anthony Orr, Best Practices Director, Educational Services at BMC
Business needs to be more competitive today and better poised for growth when the economy begins to rebound.
3 Dec 2009 12:00 pm Presenting Jeffrey Cunningham, GPO, Change Management, Thompson Reuters
A case study presentation by Thompson Reuters describing the transition from ITIL v2 to ITIL v3.
3 Dec 2009 8:00 am Presenting Glen Allen, Quinn Direct Insurance, IT Networks and Telecoms Manager
Taking in the finance sector, building, developing and delivering the ITIL framework
3 Dec 2009 3:00 pm Presenting Bruce Levin & Rae Garrett, FrontRange Solutions
Whether you call it ITIL or IT Best Practices, this process is meant to improve IT operational performance.
3 Dec 2009 11:00 am Presenting Aidan Lawes, Service Management Evangelist & former CEO of itSMF
Aidan in one of the world's leading independent authorities on IT Service Management.
3 Dec 2009 6:00 am Presenting Keith Spiers, Nottinghamshire County Council, Service Delivery Manager
Keith has a wealth of service management experience including 12 years in IT and ITIL maagers expert qualifications.
3 Dec 2009 2:00 pm Presenting Swen Conrad, Marketing Director, IT Optimization and Governance, SAP
Integrated Release Mgmt - Maximize IT's Biz Value in Lean Times
3 Dec 2009 10:00 am Presenting Alim Ozcan, Best Practice Consulting & Nas Ozcan, ITIL Consultant
Should I implement ITIL v3? Or is v2 or v4 the right approach?
3 Dec 2009 5:00 am Presenting Bob Frelinger, Sun Microsystems, IT Program Manager
ITIL v3 Introduces the idea of a service-driven lifecycle approach to IT Service Management.