Technologies implemented to meet operational needs bring tangible benefits to an organization with focused, tactical functions. These tools bring value to organizations due to the focus on the specific business challenge at hand and most often help achieve goals at the operations level. However, certain processes need to lead to greater enterprise value.
This paper uses the RSA Archer GRC Reference Architecture to illustrate the value of operational technologies while acknowledging there is a ―Value Ceiling‖ for some niche operational tools, highlighting the missed opportunity for broader value.
