ITIL® Service Management Lifecycle Introduction
3 Dec 2009 5:00 am Presenting Bob Frelinger, Sun Microsystems, IT Program Manager
ITIL v3 Introduces the idea of a service-driven lifecycle approach to IT Service Management.
ITILv3- Help or Hindrance for Service Desks?
3 Dec 2009 4:00 am Presenting Howard Kendall, Founder, Service Desk Institute
ITIL v3 has been controversial and in many people's view not as good as v2. However it advocates integrating IT with the busines which gives the service desk a new lease of life as it sits as the link between the two.
