When you listen to organizational, process or governance experts or to IT architects for that matter, you hear statements like “We need to design the process”, “We need to implement control” or “We need to organize governance”. The common undertone is that they need to create order from chaos. An important deliverable to achieve this goal is formalization. In turn this implies that informal equals chaos. We describe how the organization, process and/ or control is supposed to work. And too often you will find that people think that if you commit something to paper that will make it so.
For the complete story read the IT GRSC Blog:
Order from chaos
