When: May 19 2010 4:00 am
Presenting: Diane Stow, Service Transition Manager, Bank of England
One of the challenges of service management has always been project management and how it fits, or doesn't, with change. How and when should projects engage with Service Management?
When: May 19 2010 12:00 pm
Presenting: Tulio Quinones, Core Media Technologies & Chuck Darst, HP
The reality is-change is complex. In additional to challenges of change in a distributed CAB environment, CMT faced pressures of speed and risk - to be more responsive to business needs and more consistent on risk and impact analysis.
When: May 19 2010 2:00 pm
Presenting: Thomas Dosedel, BlueCross BlueShield & Mike O'Grady, HP
The Infrastructure and interdependencies between resources just keep getting more complex.
14 Jan 2010 6:00 pm Presenting Alex Pearson, Independent ITSM Consultant
Protecting the production environment from risk is an important function of Change Management, but when is this stifling business?